Return and Refund Policy
Return & Refund Policy
At Solo, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Returns
You have 30 days from the date of delivery to request a return. To be eligible for a return, your item must be:
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Unused and in the same condition that you received it
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In the original packaging
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Accompanied by the receipt or proof of purchase
To initiate a return, please use the return request form available on our website. Once your request is reviewed, we’ll provide instructions on how to send your item back.
Refunds
Once we receive your return, we’ll inspect it and notify you of the status. If your return is approved, we will initiate a refund to your original payment method. Depending on your payment provider, it may take several business days for the refund to appear in your account.
Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank account again.
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Contact your credit card company—it may take some time before your refund is officially posted.
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Contact your bank. There is often some processing time before a refund is posted.
If you’ve completed these steps and still haven’t received your refund, please check the status in your account dashboard or help center.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please use the return form and indicate that an exchange is requested.
Non-Returnable Items
Certain types of items cannot be returned, such as:
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Gift cards
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Downloadable software or digital products
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Perishable goods
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Custom or personalized orders
Shipping Returns
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.